/*
 * ServiceCentral GLPI Portal — Frontend Styles
 * Dark theme matching servicecentral.tech
 * Colors: bg #1a1a2e | accent #7c3aed | text #e0e0e0
 */

/* ── CSS Variables ─────────────────────────────────────────────────────────── */
:root {
  --sc-bg:          #1a1a2e;
  --sc-bg-card:     #16213e;
  --sc-bg-input:    #0f0f1a;
  --sc-bg-hover:    #1f2a4a;
  --sc-accent:      #7c3aed;
  --sc-accent-dark: #5b21b6;
  --sc-accent-light:#a78bfa;
  --sc-text:        #e0e0e0;
  --sc-text-muted:  #9ca3af;
  --sc-border:      #2d3748;
  --sc-border-focus:#7c3aed;
  --sc-success:     #10b981;
  --sc-warning:     #f59e0b;
  --sc-danger:      #ef4444;
  --sc-info:        #3b82f6;
  --sc-radius:      8px;
  --sc-radius-sm:   4px;
  --sc-shadow:      0 4px 20px rgba(0,0,0,0.4);
  --sc-font:        'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --sc-transition:  0.2s ease;
}

/* ── Base Wrap ─────────────────────────────────────────────────────────────── */
.sc-glpi-wrap {
  font-family: var(--sc-font);
  color: var(--sc-text);
  max-width: 1100px;
  margin: 0 auto;
  padding: 0 16px;
}

/* ── Cards ─────────────────────────────────────────────────────────────────── */
.sc-glpi-card {
  background: var(--sc-bg-card);
  border: 1px solid var(--sc-border);
  border-radius: var(--sc-radius);
  padding: 24px;
  margin-bottom: 20px;
  box-shadow: var(--sc-shadow);
}

.sc-glpi-card h3 {
  color: var(--sc-text);
  margin-top: 0;
  margin-bottom: 16px;
  font-size: 1.1rem;
  font-weight: 600;
  border-bottom: 1px solid var(--sc-border);
  padding-bottom: 10px;
}

/* ── Notices ───────────────────────────────────────────────────────────────── */
.sc-glpi-notice {
  padding: 12px 16px;
  border-radius: var(--sc-radius-sm);
  margin-bottom: 16px;
  font-size: 0.9rem;
  border-left: 4px solid transparent;
}
.sc-glpi-error   { background: rgba(239,68,68,0.12);  border-color: var(--sc-danger);  color: #fca5a5; }
.sc-glpi-success { background: rgba(16,185,129,0.12); border-color: var(--sc-success); color: #6ee7b7; }
.sc-glpi-info    { background: rgba(59,130,246,0.12); border-color: var(--sc-info);    color: #93c5fd; }
.sc-glpi-warning { background: rgba(245,158,11,0.12); border-color: var(--sc-warning); color: #fcd34d; }

/* ── Login Prompt ──────────────────────────────────────────────────────────── */
.sc-glpi-login-prompt {
  text-align: center;
  padding: 40px 20px;
  background: var(--sc-bg-card);
  border-radius: var(--sc-radius);
  border: 1px solid var(--sc-border);
}
.sc-glpi-login-prompt a {
  color: var(--sc-accent-light);
  text-decoration: underline;
}

/* ── Buttons ───────────────────────────────────────────────────────────────── */
.sc-glpi-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 18px;
  border-radius: var(--sc-radius-sm);
  font-size: 0.9rem;
  font-weight: 500;
  cursor: pointer;
  border: none;
  text-decoration: none;
  transition: background var(--sc-transition), transform var(--sc-transition);
  white-space: nowrap;
}
.sc-glpi-btn:focus-visible {
  outline: 2px solid var(--sc-accent-light);
  outline-offset: 2px;
}
.sc-glpi-btn-primary {
  background: var(--sc-accent);
  color: #fff;
}
.sc-glpi-btn-primary:hover {
  background: var(--sc-accent-dark);
  color: #fff;
  text-decoration: none;
  transform: translateY(-1px);
}
.sc-glpi-btn-secondary {
  background: transparent;
  color: var(--sc-text);
  border: 1px solid var(--sc-border);
}
.sc-glpi-btn-secondary:hover {
  background: var(--sc-bg-hover);
  color: var(--sc-text);
  text-decoration: none;
}
.sc-glpi-btn-lg {
  padding: 12px 28px;
  font-size: 1rem;
}
.sc-glpi-btn:disabled,
.sc-glpi-btn[disabled] {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none;
}
.sc-glpi-btn-link {
  background: none;
  border: none;
  color: var(--sc-accent-light);
  cursor: pointer;
  font-size: 0.85rem;
  padding: 4px 0;
  text-decoration: underline;
}

/* ── Muted text ────────────────────────────────────────────────────────────── */
.sc-glpi-muted {
  color: var(--sc-text-muted);
  font-size: 0.9rem;
}
.sc-glpi-help {
  color: var(--sc-text-muted);
  font-size: 0.8rem;
  margin-top: 4px;
}

/* ══ TICKET LIST ════════════════════════════════════════════════════════════ */

.sc-glpi-ticket-list .sc-glpi-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 20px;
}
.sc-glpi-ticket-list .sc-glpi-header h2 {
  color: var(--sc-text);
  margin: 0;
  font-size: 1.4rem;
}

/* Table */
.sc-glpi-table-wrap {
  overflow-x: auto;
  border-radius: var(--sc-radius);
  border: 1px solid var(--sc-border);
}
.sc-glpi-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--sc-bg-card);
  font-size: 0.9rem;
}
.sc-glpi-table thead th {
  background: rgba(124,58,237,0.15);
  color: var(--sc-text-muted);
  font-weight: 600;
  font-size: 0.8rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 12px 16px;
  text-align: left;
  white-space: nowrap;
  border-bottom: 1px solid var(--sc-border);
}
.sc-glpi-table tbody tr {
  border-bottom: 1px solid rgba(255,255,255,0.05);
  transition: background var(--sc-transition);
}
.sc-glpi-table tbody tr:last-child { border-bottom: none; }
.sc-glpi-table tbody tr:hover { background: var(--sc-bg-hover); }
.sc-glpi-table tbody tr.sc-glpi-clickable-row { cursor: pointer; }
.sc-glpi-table tbody tr.sc-glpi-clickable-row:active { opacity: 0.8; }
.sc-glpi-clickable-row { cursor: pointer; }
.sc-glpi-table td {
  padding: 12px 16px;
  vertical-align: middle;
  color: var(--sc-text);
}
.sc-glpi-td-id { font-weight: 700; color: var(--sc-text-muted) !important; width: 64px; }
.sc-glpi-td-date { color: var(--sc-text-muted) !important; font-size: 0.82rem; white-space: nowrap; }
.sc-glpi-td-title { max-width: 320px; }
.sc-glpi-link {
  color: var(--sc-accent-light);
  text-decoration: none;
  font-weight: 500;
}
.sc-glpi-link:hover { text-decoration: underline; color: #fff; }

/* Status Badges */
.sc-glpi-badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 20px;
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  white-space: nowrap;
}
.badge-new      { background: rgba(59,130,246,0.2);  color: #60a5fa; border: 1px solid rgba(59,130,246,0.3);  }
.badge-assigned { background: rgba(245,158,11,0.2); color: #fbbf24; border: 1px solid rgba(245,158,11,0.3); }
.badge-planned  { background: rgba(167,139,250,0.2);color: #c4b5fd; border: 1px solid rgba(167,139,250,0.3);}
.badge-pending  { background: rgba(245,158,11,0.15);color: #fcd34d; border: 1px solid rgba(245,158,11,0.25);}
.badge-solved   { background: rgba(16,185,129,0.2); color: #34d399; border: 1px solid rgba(16,185,129,0.3); }
.badge-closed   { background: rgba(107,114,128,0.2);color: #9ca3af; border: 1px solid rgba(107,114,128,0.3);}

/* Urgency */
.sc-glpi-urgency { font-size: 0.8rem; font-weight: 500; }
.sc-urgency-1 { color: #9ca3af; }
.sc-urgency-2 { color: #60a5fa; }
.sc-urgency-3 { color: #fbbf24; }
.sc-urgency-4 { color: #fb923c; }
.sc-urgency-5 { color: #f87171; }

/* Empty State */
.sc-glpi-empty-state {
  text-align: center;
  padding: 60px 20px;
  background: var(--sc-bg-card);
  border-radius: var(--sc-radius);
  border: 1px solid var(--sc-border);
}
.sc-glpi-empty-icon { font-size: 3rem; margin-bottom: 12px; }
.sc-glpi-empty-state h3 { color: var(--sc-text); font-size: 1.3rem; margin: 0 0 10px; }
.sc-glpi-empty-state p  { color: var(--sc-text-muted); margin: 0 0 24px; max-width: 400px; margin-left: auto; margin-right: auto; }

/* ══ TICKET DETAIL ══════════════════════════════════════════════════════════ */

.sc-glpi-back-link {
  display: inline-block;
  margin-bottom: 16px;
  color: var(--sc-accent-light);
  text-decoration: none;
  font-size: 0.9rem;
}
.sc-glpi-back-link:hover { text-decoration: underline; }

.sc-glpi-ticket-header {
  margin-bottom: 20px;
}
.sc-glpi-ticket-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 10px;
}
.sc-glpi-ticket-id {
  font-size: 0.85rem;
  color: var(--sc-text-muted);
  font-weight: 600;
}
.sc-glpi-ticket-title {
  color: var(--sc-text);
  font-size: 1.5rem;
  margin: 0 0 10px;
  line-height: 1.3;
}
.sc-glpi-ticket-dates {
  display: flex;
  gap: 20px;
  font-size: 0.82rem;
  color: var(--sc-text-muted);
}

/* Timeline */
.sc-glpi-timeline-bar {
  display: flex;
  align-items: flex-start;
  gap: 0;
  margin-bottom: 24px;
  overflow-x: auto;
  padding: 16px 0;
  position: relative;
}
.sc-glpi-timeline-bar::before {
  content: '';
  position: absolute;
  top: 28px;
  left: 5%;
  right: 5%;
  height: 2px;
  background: var(--sc-border);
  z-index: 0;
}
.sc-glpi-timeline-step {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  font-size: 0.75rem;
  color: var(--sc-text-muted);
  position: relative;
  z-index: 1;
  min-width: 70px;
}
.sc-glpi-timeline-dot {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--sc-border);
  border: 2px solid var(--sc-bg-card);
  transition: background var(--sc-transition);
}
.sc-glpi-timeline-step.completed .sc-glpi-timeline-dot { background: var(--sc-accent); }
.sc-glpi-timeline-step.current   .sc-glpi-timeline-dot { background: var(--sc-accent-light); box-shadow: 0 0 8px var(--sc-accent); }
.sc-glpi-timeline-step.completed { color: var(--sc-accent-light); }
.sc-glpi-timeline-step.current   { color: #fff; font-weight: 600; }

/* Followup Thread */
.sc-glpi-thread {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.sc-glpi-fu {
  padding: 14px 16px;
  border-radius: var(--sc-radius-sm);
  border: 1px solid var(--sc-border);
}
.sc-glpi-fu-customer {
  background: rgba(124,58,237,0.08);
  border-color: rgba(124,58,237,0.2);
  margin-left: 40px;
}
.sc-glpi-fu-tech {
  background: rgba(59,130,246,0.08);
  border-color: rgba(59,130,246,0.2);
  margin-right: 40px;
}
.sc-glpi-fu-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}
.sc-glpi-fu-meta strong { color: var(--sc-text); font-size: 0.88rem; }
.sc-glpi-fu-date { font-size: 0.75rem; color: var(--sc-text-muted); }
.sc-glpi-fu-content { font-size: 0.9rem; line-height: 1.6; color: var(--sc-text); }
.sc-glpi-fu-content p:last-child { margin-bottom: 0; }

/* Documents */
.sc-glpi-doc-list {
  list-style: none;
  padding: 0;
  margin: 0;
}
.sc-glpi-doc-list li {
  padding: 6px 8px;
  font-size: 0.88rem;
  color: var(--sc-text-muted);
  border-bottom: 1px solid rgba(255,255,255,0.05);
}
.sc-glpi-doc-list li:last-child { border-bottom: none; }

/* ══ TICKET FORM ════════════════════════════════════════════════════════════ */

.sc-glpi-ticket-form-wrap .sc-glpi-card h2 {
  color: var(--sc-text);
  margin-top: 0;
  margin-bottom: 6px;
  font-size: 1.4rem;
}

/* Form Grid */
.sc-glpi-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}
@media (max-width: 640px) {
  .sc-glpi-form-grid { grid-template-columns: 1fr; }
}
.sc-glpi-field-full { grid-column: 1 / -1; }

/* Form Fields */
.sc-glpi-field { display: flex; flex-direction: column; gap: 6px; }
.sc-glpi-field label {
  font-size: 0.88rem;
  font-weight: 500;
  color: var(--sc-text);
}
.sc-req { color: #f87171; margin-left: 2px; }

.sc-glpi-form input[type="text"],
.sc-glpi-form input[type="tel"],
.sc-glpi-form input[type="url"],
.sc-glpi-form input[type="email"],
.sc-glpi-form input[type="number"],
.sc-glpi-form select,
.sc-glpi-form textarea {
  width: 100%;
  padding: 10px 12px;
  background: var(--sc-bg-input);
  border: 1px solid var(--sc-border);
  border-radius: var(--sc-radius-sm);
  color: var(--sc-text);
  font-family: var(--sc-font);
  font-size: 0.9rem;
  box-sizing: border-box;
  transition: border-color var(--sc-transition), box-shadow var(--sc-transition);
  -webkit-appearance: none;
}
.sc-glpi-form select {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%239ca3af' stroke-width='2' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 36px;
  cursor: pointer;
}
.sc-glpi-form select option { background: var(--sc-bg-card); color: var(--sc-text); }

.sc-glpi-form input:focus,
.sc-glpi-form select:focus,
.sc-glpi-form textarea:focus {
  outline: none;
  border-color: var(--sc-border-focus);
  box-shadow: 0 0 0 3px rgba(124,58,237,0.15);
}
.sc-glpi-form textarea { resize: vertical; min-height: 120px; }

/* File Drop Zone */
.sc-glpi-file-drop {
  position: relative;
  border: 2px dashed var(--sc-border);
  border-radius: var(--sc-radius-sm);
  padding: 20px;
  text-align: center;
  cursor: pointer;
  transition: border-color var(--sc-transition), background var(--sc-transition);
  background: var(--sc-bg-input);
}
.sc-glpi-file-drop:hover,
.sc-glpi-file-drop.drag-over {
  border-color: var(--sc-accent);
  background: rgba(124,58,237,0.05);
}
.sc-glpi-file-drop input[type="file"] {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
  width: 100%;
  height: 100%;
}
.sc-glpi-file-label { color: var(--sc-text-muted); font-size: 0.88rem; }
.sc-glpi-file-name  { display: block; margin-top: 6px; color: var(--sc-accent-light); font-size: 0.85rem; font-weight: 500; }

/* Form Actions */
.sc-glpi-form-actions {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-top: 24px;
  padding-top: 20px;
  border-top: 1px solid var(--sc-border);
}

/* Form Messages */
.sc-glpi-form-msg {
  margin-top: 14px;
  padding: 10px 14px;
  border-radius: var(--sc-radius-sm);
  font-size: 0.88rem;
  border-left: 4px solid transparent;
}
.sc-glpi-form-msg.success { background: rgba(16,185,129,0.12); border-color: var(--sc-success); color: #6ee7b7; }
.sc-glpi-form-msg.error   { background: rgba(239,68,68,0.12);  border-color: var(--sc-danger);  color: #fca5a5; }

/* ── KB Deflection Hint ───────────────────────────────────────────────────── */
.sc-glpi-deflect-hint {
  margin-top: 6px;
  padding: 8px 10px;
  background: rgba(124,58,237,0.08);
  border: 1px solid rgba(124,58,237,0.2);
  border-radius: var(--sc-radius-sm);
  font-size: 0.82rem;
  color: var(--sc-accent-light);
}

/* KB Suggestions (form deflection overlay) */
.sc-kb-suggestions {
  background: rgba(124,58,237,0.08);
  border: 1px solid rgba(124,58,237,0.2);
  border-radius: var(--sc-radius);
  padding: 16px 18px;
  margin-bottom: 20px;
}
.sc-kb-suggestions h4 { color: var(--sc-accent-light); margin: 0 0 10px; font-size: 0.95rem; }
.sc-kb-suggestions ul { margin: 0 0 10px; padding-left: 16px; }
.sc-kb-suggestions ul li { margin-bottom: 4px; }
.sc-kb-suggestions ul li a { color: var(--sc-text); font-size: 0.88rem; }
.sc-kb-suggestions ul li a:hover { color: var(--sc-accent-light); }

/* ══ KNOWLEDGE BASE ══════════════════════════════════════════════════════════ */

.sc-glpi-kb-wrap { max-width: 860px; }

.sc-glpi-kb-header {
  text-align: center;
  padding: 32px 0 24px;
}
.sc-glpi-kb-header h2 {
  color: var(--sc-text);
  font-size: 1.8rem;
  margin: 0 0 8px;
}

/* Search Bar */
.sc-glpi-kb-search-bar { position: relative; margin-bottom: 28px; }
.sc-glpi-search-input-wrap {
  position: relative;
  display: flex;
  align-items: center;
}
.sc-glpi-search-icon {
  position: absolute;
  left: 14px;
  font-size: 1.1rem;
  z-index: 1;
  pointer-events: none;
}
.sc-glpi-search-input {
  width: 100%;
  padding: 14px 16px 14px 42px;
  background: var(--sc-bg-card);
  border: 1px solid var(--sc-border);
  border-radius: var(--sc-radius);
  color: var(--sc-text);
  font-size: 1rem;
  font-family: var(--sc-font);
  box-sizing: border-box;
  transition: border-color var(--sc-transition), box-shadow var(--sc-transition);
}
.sc-glpi-search-input:focus {
  outline: none;
  border-color: var(--sc-border-focus);
  box-shadow: 0 0 0 3px rgba(124,58,237,0.15);
}

.sc-glpi-kb-results {
  background: var(--sc-bg-card);
  border: 1px solid var(--sc-border);
  border-radius: 0 0 var(--sc-radius) var(--sc-radius);
  margin-top: -1px;
  max-height: 400px;
  overflow-y: auto;
  box-shadow: var(--sc-shadow);
}
.sc-glpi-kb-result-item {
  padding: 14px 16px;
  border-bottom: 1px solid rgba(255,255,255,0.05);
  cursor: pointer;
  transition: background var(--sc-transition);
}
.sc-glpi-kb-result-item:last-child { border-bottom: none; }
.sc-glpi-kb-result-item:hover { background: var(--sc-bg-hover); }
.sc-glpi-kb-result-title {
  color: var(--sc-text);
  font-weight: 500;
  margin-bottom: 4px;
  font-size: 0.92rem;
}
.sc-glpi-kb-result-excerpt { color: var(--sc-text-muted); font-size: 0.82rem; line-height: 1.5; }
.sc-glpi-kb-no-results,
.sc-glpi-kb-searching {
  padding: 20px;
  text-align: center;
  color: var(--sc-text-muted);
  font-size: 0.88rem;
}

/* FAQ Accordion */
.sc-glpi-faq-section {
  margin-bottom: 32px;
}
.sc-glpi-faq-section h3 {
  color: var(--sc-text);
  margin-bottom: 14px;
  font-size: 1.2rem;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--sc-border);
}
.sc-glpi-faq-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.sc-glpi-faq-item {
  background: var(--sc-bg-card);
  border: 1px solid var(--sc-border);
  border-radius: var(--sc-radius-sm);
  overflow: hidden;
}
.sc-glpi-faq-question {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 14px 16px;
  background: none;
  border: none;
  color: var(--sc-text);
  font-size: 0.92rem;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  gap: 12px;
  transition: background var(--sc-transition);
}
.sc-glpi-faq-question:hover { background: var(--sc-bg-hover); }
.sc-glpi-faq-question[aria-expanded="true"] { color: var(--sc-accent-light); }
.sc-glpi-faq-chevron {
  font-size: 0.75rem;
  color: var(--sc-text-muted);
  flex-shrink: 0;
  transition: transform var(--sc-transition);
}
.sc-glpi-faq-question[aria-expanded="true"] .sc-glpi-faq-chevron { transform: rotate(180deg); }
.sc-glpi-faq-answer {
  padding: 0 16px 16px;
  color: var(--sc-text-muted);
  font-size: 0.9rem;
  line-height: 1.7;
  border-top: 1px solid var(--sc-border);
}
.sc-glpi-faq-answer p:first-child { margin-top: 12px; }
.sc-glpi-faq-answer p:last-child  { margin-bottom: 0; }

/* CTA */
.sc-glpi-kb-cta {
  text-align: center;
  padding: 32px;
  background: var(--sc-bg-card);
  border-radius: var(--sc-radius);
  border: 1px solid var(--sc-border);
}
.sc-glpi-kb-cta p { color: var(--sc-text-muted); margin: 0 0 16px; }

/* ── Reply Form ────────────────────────────────────────────────────────────── */
.sc-glpi-reply-form .sc-glpi-form { max-width: 100%; }

/* ── Spinners / Loading ───────────────────────────────────────────────────── */
@keyframes sc-spin {
  to { transform: rotate(360deg); }
}
.sc-glpi-spinner {
  display: inline-block;
  width: 18px;
  height: 18px;
  border: 2px solid rgba(255,255,255,0.2);
  border-top-color: var(--sc-accent-light);
  border-radius: 50%;
  animation: sc-spin 0.7s linear infinite;
  vertical-align: middle;
  margin-left: 8px;
}

/* ── Responsive ────────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  .sc-glpi-ticket-title { font-size: 1.2rem; }
  .sc-glpi-fu-customer { margin-left: 0; }
  .sc-glpi-fu-tech     { margin-right: 0; }
  .sc-glpi-timeline-bar { display: none; } /* too cramped on mobile */
  .sc-glpi-table thead th:nth-child(4),
  .sc-glpi-table td:nth-child(4) { display: none; } /* hide priority */
}
/* Contact preference checkboxes */
.sc-contact-options {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
    margin-top: 8px;
}

.sc-contact-checkbox {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
    background: #fff;
    user-select: none;
}

.sc-contact-checkbox:hover {
    border-color: #7c3aed;
    background: #f5f3ff;
}

.sc-contact-checkbox input[type="checkbox"] {
    width: 18px;
    height: 18px;
    accent-color: #7c3aed;
    cursor: pointer;
}

.sc-contact-checkbox input[type="checkbox"]:checked + .sc-contact-label {
    font-weight: 600;
    color: #7c3aed;
}

.sc-contact-checkbox:has(input:checked) {
    border-color: #7c3aed;
    background: #f5f3ff;
}

.sc-contact-label {
    font-size: 14px;
    color: #334155;
}

/* Reference number styling */
.sc-glpi-ticket-id {
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-weight: 600;
    color: #7c3aed;
    background: #f5f3ff;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 13px;
}

@media (max-width: 640px) {
    .sc-contact-options {
        flex-direction: column;
        gap: 8px;
    }
    
    .sc-contact-checkbox {
        padding: 12px 16px;
    }
}
/* === TICKET CONFIRMATION CARD === */
.sc-confirmation-card {
    text-align: center;
    padding: 48px 32px;
    max-width: 540px;
    margin: 0 auto;
}
.sc-confirmation-icon {
    font-size: 56px;
    margin-bottom: 12px;
}
.sc-confirmation-title {
    font-size: 28px;
    font-weight: 800;
    color: #fff;
    margin: 0 0 12px;
}
.sc-confirmation-ref {
    display: inline-block;
    font-family: 'SF Mono', 'Fira Code', monospace;
    font-size: 20px;
    font-weight: 700;
    color: #f97316;
    background: rgba(249,115,22,0.1);
    border: 1px solid rgba(249,115,22,0.3);
    padding: 8px 24px;
    border-radius: 8px;
    margin: 8px 0 20px;
}
.sc-confirmation-msg {
    font-size: 16px;
    color: #b0b8c8;
    line-height: 1.6;
    margin-bottom: 24px;
}
.sc-confirmation-method {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(139,92,246,0.12);
    border: 1px solid rgba(139,92,246,0.3);
    padding: 10px 20px;
    border-radius: 10px;
    font-size: 15px;
    color: #c4b5fd;
}
.sc-confirmation-method strong {
    color: #a78bfa;
}
.sc-confirmation-divider {
    border: none;
    height: 1px;
    background: rgba(255,255,255,0.08);
    margin: 28px 0;
}
.sc-confirmation-next {
    font-size: 13px;
    color: #6b7280;
    line-height: 1.8;
}
.sc-confirmation-next a {
    color: #8b5cf6;
    text-decoration: none;
}
.sc-confirmation-next a:hover {
    text-decoration: underline;
}
.sc-confirmation-card .sc-glpi-btn {
    margin-top: 20px;
}

/* === CONTACT PREFERENCES — PRIORITY ORDERING (Account Settings) === */
.sc-prefs-card {
    max-width: 480px;
}
.sc-prefs-subtitle {
    font-size: 13px;
    color: #6b7280;
    margin-bottom: 16px;
}
.sc-pref-item {
    display: flex;
    align-items: center;
    gap: 12px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 12px;
    padding: 14px 16px;
    margin-bottom: 8px;
    cursor: grab;
    transition: border-color 0.2s, background 0.2s;
    user-select: none;
}
.sc-pref-item:hover {
    border-color: #8b5cf6;
}
.sc-pref-item.active {
    border-color: #8b5cf6;
    background: rgba(139,92,246,0.06);
}
.sc-pref-item.dragging {
    opacity: 0.5;
    border-color: #8b5cf6;
}
.sc-pref-drag {
    color: #4b5563;
    font-size: 16px;
    cursor: grab;
    flex-shrink: 0;
}
.sc-pref-rank {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    font-weight: 700;
    flex-shrink: 0;
}
.sc-pref-rank-1 { background: #8b5cf6; color: #fff; }
.sc-pref-rank-2 { background: #374151; color: #9ca3af; }
.sc-pref-rank-3 { background: #374151; color: #9ca3af; }
.sc-pref-icon {
    font-size: 22px;
    flex-shrink: 0;
}
.sc-pref-info {
    flex: 1;
    min-width: 0;
}
.sc-pref-name {
    font-size: 15px;
    font-weight: 600;
}
.sc-pref-detail {
    font-size: 12px;
    color: #6b7280;
    overflow: hidden;
    text-overflow: ellipsis;
}
.sc-pref-toggle {
    position: relative;
    width: 44px;
    height: 24px;
    border-radius: 12px;
    cursor: pointer;
    transition: background 0.2s;
    flex-shrink: 0;
    border: none;
    outline: none;
}
.sc-pref-toggle.on { background: #8b5cf6; }
.sc-pref-toggle.off { background: #374151; }
.sc-pref-toggle::after {
    content: '';
    position: absolute;
    top: 2px;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    background: #fff;
    transition: left 0.2s;
}
.sc-pref-toggle.on::after { left: 22px; }
.sc-pref-toggle.off::after { left: 2px; }
.sc-pref-hint {
    font-size: 12px;
    color: #4b5563;
    text-align: center;
    margin-top: 8px;
}

/* === CONTACT PREFERENCES — STAR PRIORITY (On Ticket Form) === */
.sc-contact-pref-row {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 10px;
    margin-bottom: 8px;
    transition: border-color 0.2s, background 0.2s;
}
.sc-contact-pref-row.selected {
    border-color: #8b5cf6;
    background: rgba(139,92,246,0.06);
}
.sc-contact-star {
    font-size: 18px;
    cursor: pointer;
    color: #4b5563;
    flex-shrink: 0;
    transition: color 0.2s;
}
.sc-contact-star.active {
    color: #f59e0b;
}
.sc-contact-star-hint {
    font-size: 11px;
    color: #6b7280;
    margin-top: 6px;
}