General Questions
What industries do you support?
We provide IT support across multiple industries including healthcare (HIPAA-compliant), legal, retail, manufacturing, professional services, and general small businesses. Our expertise spans companies with 5 to 500+ employees.
What areas do you serve?
ServiceCentral IT is based in the Greenville, NC area. We offer both on-site and remote support, serving clients locally and nationwide.
How quickly can you respond to an IT emergency?
Our emergency response times depend on your service plan:
- Premium Support: Same-hour response for critical issues
- Standard Support: 4-hour response for critical issues
- Basic Support: Next business day response
Critical issues include servers down, network unavailable, or security incidents.
Do you offer after-hours or weekend support?
Yes. 24/7 emergency support is available on our Premium plan. Standard and Basic plans offer business hours support (Monday–Friday, 9 AM – 6 PM EST) with a 24/7 emergency hotline for critical incidents.
Services & Capabilities
What services does ServiceCentral IT provide?
Our core services include:
- Managed IT Services – Proactive monitoring, maintenance, and support
- Network Management – Design, deployment, and optimization
- Cloud Solutions – Migration, management, and optimization
- Cybersecurity – Threat assessment, monitoring, and incident response
- Data Backup & Disaster Recovery – Redundancy and business continuity
- Custom Development – Web apps, APIs, and custom software
- Helpdesk Support – User support via phone, email, and remote access
Do you manage cloud services like Office 365, Google Workspace, or AWS?
Yes. We provide comprehensive cloud management including setup, configuration, user management, cost optimization, security monitoring, and migration from legacy systems.
Can you help with cybersecurity?
Absolutely. Our cybersecurity services include risk assessments, security infrastructure (firewalls, intrusion detection), employee training, incident response, and compliance support for HIPAA, PCI-DSS, GDPR, and SOC 2.
Do you handle data backup and disaster recovery?
Yes. We design and manage automated backups (daily or hourly), off-site cloud storage, disaster recovery plans, quarterly DR testing, and defined recovery time objectives for your critical systems.
Pricing & Contracts
How much does IT support cost?
Pricing depends on your needs and company size. We offer three main models:
- Managed Services (Monthly) – Fixed monthly fee for proactive support
- Hourly Support – Pay-as-you-go for specific projects
- Hybrid – Monthly managed services plus hourly project work
Most small businesses invest $500–$2,000/month in comprehensive IT support. We provide a free consultation and custom quote.
Do you require long-term contracts?
No. We offer flexible terms: month-to-month plans with 30-day cancellation, annual contracts with discounted rates, and project-based engagements. We prefer earning your business each month.
Is there a free consultation or assessment?
Yes! Your first ticket is free — submit a request and we will diagnose the issue, provide a transparent quote, with no commitment required. It is the best way to experience our service quality firsthand.
Getting Started
How do I get started with ServiceCentral IT?
Getting started is simple:
- Submit a Request – Use our online form or email us at [email protected]
- Free Assessment – We will review your needs and provide recommendations
- Custom Proposal – Receive a tailored plan and transparent pricing
- Onboarding – We get you set up quickly with minimal disruption
How can I track my support tickets?
You can track your tickets through our Customer Portal. Register with the same email you use to submit tickets, and you will see all your ticket history and status updates in one place.
What if I have more questions?
We are happy to help! Contact us or submit a request — we typically respond within a few hours during business days.