1. Agreement and Acceptance
Effective Date: February 2025 | Last Updated: February 2025
These Terms of Service (“Terms”) constitute a legally binding agreement between ServiceCentral IT (“Company,” “we,” “us,” or “our”) and you, whether as an individual or a business entity (“Client,” “you,” or “your”).
By engaging ServiceCentral IT for IT support services, you accept and agree to be bound by these Terms. If you do not accept these Terms, do not use our services.
2. Description of Services
ServiceCentral IT provides information technology support services, including but not limited to:
- Managed IT services and infrastructure monitoring
- Help desk and technical support
- Network design, implementation, and management
- Cloud services management and consulting
- Cybersecurity and compliance services
- Data backup and disaster recovery
- Hardware procurement and installation
- IT consulting and strategic planning
The specific services provided are detailed in your executed Service Agreement or Statement of Work.
3. Service Levels and Availability
Service availability and response times are specified in your service agreement based on your selected service tier. SLAs do not apply to issues caused by events outside our reasonable control, services not included in your agreement, issues from non-approved third-party hardware or software, or scheduled maintenance (with 48-hour advance notice).
We target 99.5% uptime for managed infrastructure, calculated monthly and excluding maintenance windows and force majeure events.
4. Client Responsibilities
You agree to:
- Provide accurate information about your IT infrastructure and needs
- Notify us promptly of security incidents or suspected breaches
- Maintain accurate and current contact information
- Authorize our access to systems necessary to provide services
- Implement reasonable security measures
- Pay invoices on time according to payment terms
5. Fees and Payment
Fees are specified in your Service Agreement. Invoices are issued monthly or upon project completion. Payment is due within 30 days of invoice date. Late payments accrue interest at 1.5% per month. We accept payment via check, ACH transfer, or credit card.
Cancellation: Month-to-month contracts may be cancelled with 30 days written notice. Annual contracts may incur early termination fees.
6. Confidentiality and Data Protection
Both parties agree to maintain the confidentiality of business information, technical configurations, security details, and any information marked as confidential. We access your data only to the extent necessary to provide services and do not sell, share, or disclose your data to third parties without authorization.
7. Limitation of Liability
SERVICECENTRAL IT PROVIDES SERVICES ON AN “AS-IS” BASIS. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
Our total liability for any claim is limited to the lesser of the amount you paid in the 12 months prior to the claim or $10,000. We are not liable for indirect, incidental, or consequential damages, lost profits, data loss, or business interruption costs.
8. Intellectual Property
All tools, processes, methodologies, and software developed by ServiceCentral IT remain our intellectual property. You retain all rights to your data and intellectual property.
9. Security and Breach Notification
We implement industry-standard security measures including encrypted communications, access controls, multi-factor authentication, regular monitoring, and incident response procedures. If we discover unauthorized access to your data, we will notify you within 24 hours and assist with investigation and remediation.
10. Termination
Either party may terminate for material breach with 10 business days written notice and opportunity to cure. Month-to-month contracts may be terminated with 30 days notice. Upon termination, we will return or securely delete your data per your instructions.
11. Dispute Resolution
Before pursuing legal action, both parties agree to attempt resolution through good-faith negotiation with 30 days to resolve. Any unresolved claims will be resolved by binding arbitration. These Terms are governed by the laws of South Carolina.
12. Contact Information
For questions about these Terms:
ServiceCentral IT
Greenville, NC
Email: [email protected]
Web: servicecentral.tech
Last Updated: February 2025